FULL SERVICE INTERIOR DESIGN

We present our ideas through samples, floor plans, images, illustrations, and product boards. Also, depending on what we are helping you with, we may schedule a store visit to view items in person.

For our Full Service Design, we provide two presentations during the creative design process.

Our first presentation is our Project Direction Meeting. This is scheduled two weeks after our agreement is signed and the first invoice is paid. At this meeting, we have you weigh in on initial design concepts, ask clarifying questions, and define what you like and don't like before making final decisions.

We will then schedule our Design Presentation Meeting six weeks later where we present the final design, highlighting everything we chose and why with samples, drawings and floor plans for your approval.

Once the design is approved, we will order and track the shipment and delivery of your products, keeping you informed with weekly updates. During this time, we work with your contractor, if renovation is included, to provide them with details to ensure a successful completion of your project.

We handle most of our communication by email and phone.

Throughout the project, you will receive updates every Monday on what was completed the previous week and what is on the schedule for the upcoming week.

We reach out to you by phone when things require immediate attention or we need to relay important information that is better communicated by phone.

We respond to emails twice a day during business hours, ensuring a regular and consistent communication process.

You are also welcome to contact us during office hours, Monday through Friday, 9 am-5 pm. If you reach our voicemail, we will return your call as soon as possible.

Your input is a crucial component to the success of your project that is why all of our services have specific benchmarks where we gather information from you to ensure we align with your preferences.

The first benchmark is after the Complementary Discovery Call. Based on our discussion, we send you a questionnaire to gather more details about your preferences, which helps us prepare more effectively for your consultation.

The second benchmark is the consultation. It is a highly collaborative time of exchanging ideas and narrowing down the direction of your project.

The third benchmark is the Project Direction Meeting. This is where we gather very specific information that helps us understand your preferences so we can make selections that perfectly align with you.

The fourth benchmark is the Design Presentation Meeting. This meeting provides one last opportunity to make any final changes to the design before we move forward with procurement.